At eDelegate.com we take pride in our product and want you to
have the best possible experience. The links below provide
answers to the most commonly asked questions about eDelegate
online services.
What is eDelegate.com?
How much will it cost me to use eDelegate.com?
How do I change my password?
What if I forgot my password?
How do I change my home page preference?
How do I send messages to other users (Private Message Board)?
How do I access my Message History?
How does the Watchlist work?
How do I edit my personal and/or contact information?
How do I change my email address?
How do I cancel my account?
How do I contact eDelegate.com?
How do I post a project?
How can I edit my project?
How do I invite a provider to my project?
How can I extend the duration of my auction?
How does the Highlight listing option work?
How does the Featured project presence work?
How do I accept or decline a bid for my project?
How do I manage all my projects?
How can I leave feedback for the provider?
How do I cancel my project?
How do I modify my project listing category or subcategory?
How can I transfer ownership of a project?
How do I pay my service provider?
How do I change my subscription level?
How do I edit my selling profile?
How do I create and/or edit my portfolio?
How do I add or manage my profile logo(s)?
How do I change my provider notification preferences?
How do I set up subscription auto payments?
How do I edit my selling profile listing category?
How do I temporarily hide my selling profile?
How do I ask a buyer a question about their project before I place a bid?
How do I bid on a project?
How do I accept a bid award?
How do I decline a bid award?
How can I be notified when new projects become available?
What does Pending Escrow mean from my Next Step column?
What is eDelegate.com?
eDelegate.com can help you get the job done! Whether it's anything from tree trimming to logo design, you can find professionals ready to help you. No more thumbing through the phone book spending hours calling around town for the right company. On eDelegate.com, the service providers come to you! Post your project and then go about your day while professionals bid for your business. When you are ready to award your project to the best service provider for your needs, let the work begin!
Providers get noticed by their target audience by advertising in our local business directory. You are a step ahead by reaching potential customers that are already looking to hire professionals like you. You will receive notifications of local projects matching your skills and location in over one-hundred available service categories. The eDelegate online service marketplace allows you to both advertise your services and find work in one easy process. Sign up, place bids, get paid. Easy!
How much will it cost me to use eDelegate.com?
For buyers, it's FREE and there are no commission fees or obligations! You can browse our local service directory and post your projects at no initial cost to you. So you save money and energy when utilizing our online marketplace to get your projects done.
For service provider, there is a small cost to get listed in our local business directory. This is a great way of advertising to your target audience and finding work. You're a step ahead by reaching those potential customers that are already looking for professionals like you to complete their projects. Right now you can sign up at our low pre-launch rate of only $5 per month!
How do I change my password?
If you are currently signed in and would like to simply change your password, you can go to your My Preferences page and click on the pencil icon next to ‘Request New Password’. Answer the secret question you supplied at registration and you will be given the opportunity on the following page to type in a new password. The new password is effective the next time you log in.
What if I forgot my password?
If you forgot your password, go to the sign in page. Click on the ‘Recover My Password’ link. You will then be required to supply your username, last four digits of your phone number and answer to your secret question. An email will then be sent to the address you supplied at registration. eDelegate.com will supply you with a password that you can customize later by going to your preferences page.
How do I change my home page preference?
From your My Preferences page, click on the pencil icon next to ‘Home Page Preference’. Choose your desired home page from the drop-down menu and then click ‘Continue’. This feature allows you to customize what you see after you log in to the eDelegate Marketplace.
How do I send messages to other users (Private Message Board)?
You can use the private message board to communicate with another user within a current project auction. For instance, if you are a buyer with a live project auction, you can message a provider once they have placed a bid on your project. If you are a provider who has bid on a particular project, you can message the buyer in order to discuss further project details.
Buyers:
You can go to your Buying Activity page which provides a list of all your projects. If you have already awarded a provider, the PMB icon will be clickable from the main listing. If you have not awarded a provider just yet, you can expand the appropriate project auction (if it is not already expanded) by clicking on the ‘+’ box to the left of the project name. To message a specific bidder, click on the PMB icon for that bidder. A window will pop up where you can review previous messages, attach any relevant files and type your message to the bidder. Afterwards, you can preview your message or just submit it by clicking ‘Submit Message’.
Providers:
You can access the projects you have bid on by going to your Selling Activity page. To communicate with the owner of a particular project regarding bid or project details, click the PMB icon for that project. A window will pop up allowing you to review previous messages, attach any relevant files and type a message to the buyer. Afterwards, you can preview your message or just submit it by clicking ‘Submit Message’.
How do I access my Message History?
All messages (sent and received) plus alerts and notifications will be saved and archived in your Private Message Board. To download message history, you simply use the dropdown menu to select ‘Download as Text’ or ‘Download as CSV’.
How does the Watchlist work?
Your Watchlist allows you to save projects or service providers that interest you. For instance, you can save service providers to your Watchlist in order to keep an eye on their rating and feedback from other buyers or invite them to future projects of your own. Also, service providers may wish to save projects that they are currently bidding on in order to see the progress of the auction. Your Watchlist Manager also allows you to take notes to use as reminders plus edit your notification preferences for each individual project.
Adding to Watchlist Manager:
1. From the Search Results page you can select the check box next to the listing that interests you. Select ‘Add to Watchlist’ from the drop-down menu and then click ‘Go’.
OR
2. For projects, when you click on a specific listing, a Project Information page will open up for you to review all the specific details. From this page, you can click the ‘Add to Watchlist’ button.
Removing from Watchlist Manager:
1. From the Watchlist Manager page, click the checkbox next to the project(s) or service provider(s) you wish to remove. Then select ‘Delete from Watchlist’ from the dropdown menu and click the ‘Go’.
How do I edit my personal and/or contact information?
Click on the ‘Personal Profile’ link from the left navigation, or from your Preferences page click the pencil icon next to ‘Personal Profile’. Once you have made changes to any of the fields be sure to click the ‘Update’ button at the bottom of the page to save those changes.
How do I change my email address?
Open you’re My Preferences page from the left navigation. Then click on the pencil icon next to ‘Email Preferences’. There you can change your master email address and opt in/opt out of our email newsletter. We actively send emails based on a wide variety of information such as promotions, updates and other forms of communication. Emails such as invoice notification, and other Billing and Payment emails will be sent regardless of your email preference.
How do I cancel my account?
Please contact Customer Support to cancel your entire account. Canceling requires our confirmation that there are no outstanding invoices or concerns. Once we are certain this is done, we will quickly cancel your account. You will be notified via email when the process is complete. Please feel free to leave us any feedback regarding your decision to cancel your account.
How do I contact eDelegate.com?
You can click on the link for the Contact Us page at the bottom of any page of eDelegate.com. We have supplied a simple support form for you to use to contact Customer Support.
How do I post a project?
From your city's main page, there are several places where it says 'Post a new project'. You may click on one of those or login to your account and access the link in the top navigation or to the left under 'Buying Activity'. Choose your category and subcategory then click 'Continue'. Next, you will be given a form to fill out with all the important details for your project. Here you can save your project as a draft, preview it or go ahead and post it. Once you're done posting professionals can begin bidding so you get the best deal!
How can I edit my project?
From your Buying Activity you can access the edit screen by clicking on the pencil icon next to the specific project auction you wish to edit. Make your necessary changes and click ‘Save Changes’.
How do I invite a provider to my project?
From your browse/search results page, you can select the box to the right of the desired provider, select 'Invite to Bid' from the dropdown and then click 'Go'. If you are already on in the provider's listing page, there is an 'Invite Provider to Bid' link to the right under their logo. Next you will be allowed to choose which project you wish to invite them to or choose to invite them 'to a new project you will create now'. You invite history will be accessible from your Buying Overview for each project. There you can un-invite if necessary by clicking on the red 'x' to the right of the each provider.
How can I extend the duration of my auction?
From your Buying Activity you can access the edit screen by clicking on the pencil icon next to the specific project auction you wish to edit. Scroll down until you see the ‘Extend Auction Duration’ option and select your new extension time. Don’t forget to click ‘Save Changes’ at the bottom of the page!
How does the Highlight listing option work?
This option can be selected during the ‘Post a New Project’ process, which will provide a noticeable yellow background for your project. When service providers search the marketplace for work, you can ensure that your project stands out within the search results listings as a highlighted project. This provides a unique approach to help promote your project auction.
How does the Featured project presence work?
The ‘Featured project presence’ option can be selected during the “Post a New Project’ process. This allows your project to be put in rotation at the top of the service providers’ home page. Every time they return to or refresh that page, the featured projects rotate. When members search projects, it will also display at the top of the list of search results. This makes it easier for service providers to see and bid on your project, therefore increasing your chance at a better deal.
How do I accept or decline a bid for my project?
From your Buying Overview, under each bid there is the option to 'Award Bid' or 'Decline Bid'. Once you've finished awarding or declining, the details will be accessible from your Buying Overview. There you can 'Un-award Bid' if necessary.
How do I manage all my projects?
As a buyer, your Buying Overview allows you to keep track of bids, duration, and other details for your projects auctions. You can also keep track of archived, delisted, draft and pending auctions. The 'Escrow' tab helps your manage your escrow activity related to your specific projects.
As a service provider, your Selling Overview works similarly by allowing you to keep track of projects you have bid on, been awarded, etc. You can also keep track of your escrow activity for your projects.
How can I leave feedback for the provider?
Within your Buying Activity, once the project is complete and transactions are final, there will be a feedback link under the status column. Click to leave feedback, and then proceed to give the best possible rating for your provider by using the feedback rating system. When you are finishing the rating process, include additional comments that will be shown to other members viewing this provider’s ratings.
How do I cancel my project?
From your Buying Overview, select the project you wish to cancel. Then scroll down to the bottom of the page where you can select 'Cancel entire auction' from the dropdown menu. Click 'Go'. Your canceled project auction gets moved to your 'Delisted' tab for you to review.
How do I modify my project listing category or subcategory?
We don’t recommend you change the original category in which your project has already been listed. It can prolong the amount of time it takes to get your project awarded to the right service provider. We do, however, allow you to choose an additional category from your project by either clicking on the project name or on the pencil icon next to your project listing. Scroll down to the bottom of the edit page and select the secondary category from the drop-down. Don’t forget to save your changes!
How can I transfer ownership of a project?
Simply access your Buying Activity and check the box next to the project you wish to transfer. Then select the dropdown menu and choose the option ‘Transfer Auction(s) Ownership’.
Once you have selected to transfer ownership of your project to an existing member, you must now type in their username in the space provided. The existing member will be notified regarding the takeover request and will have the option to accept or deny transfer.
How do I pay my service provider?
Please make arrangements to pay your service provider on your own terms independent of the eDelegate marketplace.
How do I change my subscription level?
Access your Subscription Manager from your My Account menu. Select your desired subscription level from the 'Subscriptions' section and then click 'Continue'. If you are changing to a Provider level, a new invoice will be generated and you will be brought to the next page to pay the invoice.
How do I edit my selling profile?
Click on ‘Selling Profile’ from the left navigation. Edit your selling profile here and then save your changes by clicking on the ‘Update’ button at the bottom of the page.
How do I create and/or edit my portfolio?
Click on ‘Portfolio Manager’ from the left navigation. While in the Portfolio Manager you can upload media by clicking on the ‘Upload Media’ tab or review your entire portfolio by clicking on the ‘Review Portfolio’ tab. If you wish to remove any media from your portfolio, click the checkbox next to the item you wish to delete. Choose ‘Delete’ from the drop-down menu and then ‘Go’.
How do I add or manage my profile logo(s)?
Within your Selling Profile, scroll down to the Profile Logo section. Click on ‘Manage Logo(s)’ to open up the Attachment Manager page. There you can add new images or remove any currently attached images.
How do I change my provider notification preferences?
From you’re My Preferences page, click on the pencil icon next to 'Provider Notifications'. On the next page you will be able to choose the categories you wish to be notified of via email. If you click the checkbox below the categories, you will be notified when projects become available in the categories you've selected. If you wish to disable the notifications, simply uncheck the box.
How do I set up subscription auto payments?
From your Subscription Manager, choose 'Yes' or 'No' from the Subscription Auto Payments dropdown and then click 'Go'.
How do I edit my selling profile listing category?
You can change your category of expertise by going to your selling profile and highlighting the category or categories that best fit your expertise. After making your selection, click ‘Update’ at the bottom of the page to save your changes.
How do I temporarily hide my selling profile?
From your Selling Profile page, uncheck the box below the Categories of Expertise. This will temporarily hide your profile from searches. Some service providers might find this helpful if they are currently overloaded on projects or are not currently looking for work, but anticipate looking again in the near future. If you wish to keep getting project invites and still want to be visible to your target market, make sure you keep the box checked!
How do I ask a buyer a question about their project before I place a bid?
Click on the name of the project from your watchlist or search results page. On the individual project listing page, you can scroll all the way down or click on the 'Ask Buyer a question' link in the Buyer Information section on the right. Both will take you to the same place to leave a private message for the buyer.
How do I bid on a project?
Click on the title of the project you wish to bid on. On the following page, click the 'Place a Bid' button. Fill out the bid proposal form and then click 'Preview'. Review the information. If you are satisfied with the proposal, click 'Bid Now'.
How do I accept a bid award?
Once your bid is awarded, you will find all the current auction history in your Selling Activity. Click the checkbox next to the project that has been awarded and use the dropdown menu to select ‘Accept Bid’ option. All awarded bids will then appear in the Awarded tab.
How do I decline a bid award?
Once your bid is awarded, you will find all the current auction history in your Selling Activity. Click the checkbox next to the project that has been awarded and use the dropdown menu to select ‘Decline Bid’ option. All declined bids will then appear in the Declined tab.
How can I be notified when new projects become available?
Provider Notifications allow you to choose which categories you'd like to be notified of and then opt-in by checking the box below the category list. You can access this by going to you’re my Preferences page and clicking on the pencil icon next to 'Provider Notifications'. Don't forget to click 'Update'.
What does Pending Escrow mean from my Next Step column?
After a project has been awarded, the service provider would see ‘Pending Escrow’ under their Next Step column if the auction owner (buyer) has chosen to use the Escrow system and has not funded the escrow account for that project. When a buyer successfully forwards funds for the awarded bid amount this Next Step column will change reflecting the next stage for that project.
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